Support
How can we help?
Find help with your account, app, subscription, or privacy. Please do not send passwords, journal entries, or private chat content in a support message.
Account and sign-in help
- Use Forgot password on the sign-in screen to request a reset link.
- Make sure you use the same sign-in method you chose when creating the account.
- If you suspect unauthorised access, reset your password and contact support.
Subscriptions and billing
Android subscriptions are managed through Google Play. You can view, cancel, or manage a subscription from Google Play under Payments & subscriptions.
Cancelling stops future renewal but does not itself delete your Emvola account or saved data.
Your information
You can export or permanently delete your account data from Profile while signed in.
Technical troubleshooting
- Install the latest available version of Emvola.
- Check your internet connection and restart the app.
- Confirm that your device date and time are set automatically.
- When contacting support, include your device model, Android version, Emvola version, and a short description of the problem.
Contact support
Email support@emvola.com. Include the email address associated with your account, but never include your password or highly sensitive personal content.
Support is not monitored as an emergency service. If you or someone else may be in immediate danger, contact local emergency services or a trusted person nearby.